Wavebreakers Terms & Conditions
Registration and payment for classes
Registration and payment must be made in advance through SportsEngine Motion. This is a card payment and once set up the same card will be used automatically for subsequent payments.
Cancellation of lessons
If you do not wish to return after a term, please email [email protected] so that places can be offered to new swimmers, and we will cancel the account payments. Please note that registration to the next term is automatic and payment will be taken 1 week before the start of each term. If you do not intend to continue with lessons at the end of each term, please let us know 2 weeks before the start of the next term to avoid being charged for the next term. This is the only method to avoid being charged. Late notification will incur a small admin fee.
Short notice pool closures do occur occasionally, making it necessary to cancel lessons. We will make contact via SportsEngine Motion app and email to let you know. Please ensure we have up to date contact details, and you have downloaded the SportsEngine Motion app. If this occurs, we will try and find an alternative date to hold the lesson or alternatively you will be credited for the missed lessons in the following term.
Missed classes cannot be refunded, re-arranged or carried over to the next term.
In the event of exceptional circumstances, e.g broken limb, surgery or another serious medical reason that prevents attendance, a refund may be granted, even if the term has started, however evidence such as a doctor’s letter will be required. This is entirely at the discretion of Wavebreakers.
Refunds will only be issued if lessons are cancelled in the middle of a term at the discretion of the club.
Changes to lesson days.
If a change of day is required for lessons, the account holder should enquire by email [email protected]. Days will only be changed if there is available space. Please do not request this on poolside.
Illnesses/Attendance
Parents/Guardians must inform Wavebreakers of any condition (medical or otherwise) that could affect their child’s capabilities in the pool at the time of registration or as soon as known. All information received will be treated in confidence and with sensitivity.
Under no circumstances should a child attend if they are unwell. In accordance with NHS advice, children must not swim if they have had diarrhoeal illness in the past 14 days. There will be no refund for lessons missed due to illness.
Access & Parking
The BRA pool is on the Cliftonville Road opposite the main BRA school building around 200m up the Cliftonville Rd as you come up from the lights at the Antrim Rd junction. You will see the main school building on the right-hand side. The pool building is opposite that on the left-hand side of the road as you travel up the hill. There is a set of traffic lights in front of the school.
Access is through the door at the end of the building which leads into the viewing area. Five minutes prior to the end of the session, Parents/Guardians to leave the viewing area/building and access the changing area via the main double doors on the side of the building. This ensures the poolside area is kept clean and safe for the swimmers.
The car park is directly in front of the pool building and does tend to become very busy. Parents are asked to find alternative parking on Cliftonville Road. Do not park in the school gym car park as this will get locked, and cars are not able to leave. We do not have a key for the locks.
Please arrive approx. 5 minutes before the lesson and pool ready.
Swimmers should make sure to use the toilet facilities before the lesson.
Swimmers should only enter the pool once their teacher has instructed them to do so.
During lessons, parents/guardians must not interrupt or communicate with the teacher, distract the swimmer or approach the poolside, unless it is an emergency, as you may endanger the safety of others in the pool.
Please ensure that long hair is tied back, and swim caps must be worn.
On average it may take a swimmer 2-3 years to move up through the 5 levels. Regular attendance will also play a part in progression. Swimmers will be assessed at the end of each term. All queries regarding progress and assessments should be by email to [email protected].
Changing Room Policy
Under the duty of care to safeguard children, the club has a responsibility for the well-being of children. This responsibility is shared with the parents/guardians of the swimmers. In order to exercise this duty of care, parents/guardians of children attending Wavebreakers sessions must remain within the pool venue for the duration of the swimming session.
Changing facilities at BRA are separate for male and female.
Some changing facilities at other venues are mixed changing villages and some are shared with members of the public. Whilst using the mixed changing areas, children should change in separate areas and not use the same cubicles.
Conduct of Parents/Guardians whilst swimmers are using changing facilities.
Children 8 years and over must use the gender appropriate changing room and change independently.
If you need to accompany your child, who is under 8 years of age you must change them in the parent/guardian’s gender changing room.
No parent/guardian should ever be in the wrong gender changing room.
Parents/guardians must supervise non-swimming siblings, especially in the changing areas and while in the viewing area of the pool.
Code of Conduct/Yellow Card System
We strive to have a positive behaviour approach and ask Parents/Guardians to familiarise themselves with the Swim Ireland and Club Code of Conducts for swimmers and parents and discuss these and the yellow Card System with their swimmers.
Emergencies
In the event of an emergency, the supervisor will follow the Emergency Plan.
Photography
Photography (including mobile cameras) and video filming is not permitted.
GDPR
Wavebreakers take privacy seriously and adhere to GDPR guidelines. Data will not be sent to any third party.
